3 month of free 24/7 email support for buyers.
Administrator manual: Order management
List of orders
"ORDERS" link in the main menu of admin area points to the page which show the
list of online orders submitted by site visitors. Last (not served) order
shown first. List of orders can be filtered by status ("Served" field in
filter), Person, Email, Phone and Month. By clicking on Person or Phone fields
you will see order details.
If "Person", "Email", "Phone" or IP address of order already added to
Blacklist link to Blacklist records shows below. Click person or phone link to
get order details page.
At the top of order details page you can change status
of order and write some comment on it. There are 3 possible statuses:
"Not Served", "Served" and "Bad". "Not served" is initial status. It is
assigned when order is submitted. "Served" - mean that order was not bad joke
and customer came to restaurant/cafe (or order was delivered) and paid.
"Bad" - mean that it was a bad order. If status was set to bad you can add
person to black list. Payment data also will be shown on this page depends
on payment gateway chosen by customer.
This stuff allows to keep information about sources of bad online orders. Each
entry of Blacklist has 4 fields: Person, Phone, Email - filled by person who
submit order and IP - filled automatically. Each entry may have a comment. You
can add, change and delete any data. If new order has one or more field
matched to Blacklist entries - count of these entries shown as a link under
order line in Orders section.